Return and Refund Policy

Return Policy

Here at Bigmobiles we believe in 100% customer service and strive to please all buyers. We always do our best to take care of our valuable customers.

In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to Bigmobiles in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 3(Three) days from the day it was delivered.

 

These categories cannot be returned:

  • Used or not in the same condition and packaging as you received it.
  • Specific categories like Silicon Pouches, Flip Pouches,Leather Pouches and  Tempered Glass
  • Items which have been used or installed.
  • Products that have been tampered with or a missing serial numbers.
  • Products with missing labels or accessories.

.Important Notes:

  • If you received an item Damaged or incorrect then we may request you to share Pictures or a video with the order Number. The link to upload Pictures and video will be given to you by us.
  • If you received a damaged item then you will have to inform shipping company within 3 days of delivery.
  • Please make sure that all returned items are packed securely to prevent any loss or damage during transit.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it’s approved, then your refund will be processed, and the credit will automatically be applied to your Bigmobiles Account, from there either you can purchase new mobiles or else you can request for cash withdraw . Please not Service charges paid for using Debit Card/Credit Card / Netbanking or other transaction charges will not be added in refund.

Late or missing refunds (if applicable) :

  • If you haven’t received a refund yet, first check your bank account again.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at admin@bigmobiles.in

Sale Items:

Items which are part of any sale/offer cannot be refunded unless they are faulty.