1. General Return Constraints

Due to the technical and high-value nature of smartphones and electronic gadgets, products once sold are not eligible for return or cash refunds. We request our customers to double-check mobile models, storage configurations, and color specifications before completing checkout.

2. Replacement Eligibility (Approved Circumstances)

We provide product replacements or adjustments only under the following strict circumstances:

• Dead on Arrival (DOA) / Manufacturing Defects: If the smartphone has a physical manufacturing defect or fails to boot upon opening, the issue must be certified by the brand's authorized service center (e.g. Apple Service Center, Samsung Service Center) with an official job sheet within 7 days of delivery.
• Wrong Item Shipped: If you receive a model, storage variant, or color different from what was ordered on your invoice.
• Transit Damage: If the unit is physically damaged during shipping. Claims for transit damage require a continuous, unedited unboxing video showing the seal breakage of the external shipping package.

3. Return Conditions

To be eligible for replacement execution under approved circumstances, the product must meet the following criteria:

• The item must be completely unused, with no screen locks, passwords, or personal accounts configured.
• The product must be in its original condition, with no user-induced scratches, dents, or software modifications.
• The package must include the original brand box, accessories (charger, cable, earphones), warranty cards, IMEI stickers, user manuals, and any free promotional items intact.
• A valid order receipt or tax invoice must be submitted as proof of purchase.

4. Claim Initiation Process

To initiate a replacement claim, please write to our support team at support@bigmobiles.in or call our customer care hotline at +91-90253 90253 within 48 hours of delivery. Please provide your Order Number (#BM-1000X), clear product photos, and a link to your unboxing video.